Privacy Policy

DATA PRIVACY AND SECURITY POLICY

As Tanaroshop.com (“TANAROSHOP.COM”); We accept the confidentiality of the information of our customers, visitors and employees who are members of the “www.Tanaroshop.com” website and/or mobile application (“Site and/or Mobile Application”) as a basis and priority. We would like to present to your information our principles that we have made as “Data Privacy and Security Policy (“Policy”) within the scope of ensuring and protecting information security.

1. Scope of the Policy and General Information
TANAROSHOP.COM   attaches great importance to the protection of privacy rights and information of its customers, acts in compliance with all legal regulations in this regard and applies the principles detailed below within the scope of our Policy.

In our policy;

- What is the customer information collected on our site and / or Mobile Application,
- for what purposes this information is collected and in what ways it is used,
- how information can change,
- our customers' preferences for communication and how they can change them, how information is secured,
- the rights of our customers regarding the protection of their information, etc. topics are included.
1.1. Information Collected
If you subscribe to our e-bulletins and Site and/or Mobile Application announcing our services and campaigns and give your consent or benefit from our services without being a member, your name, surname, e-mail address, phone number, gender, date of birth, personal We will need some of your personal information such as areas of interest, order details, visit details, billing and delivery addresses. Apart from this information, aggregate statistical data such as the frequency and times of visits to the Site and / or Mobile Application, the times of ordering and the internet protocol address (IP) and last login IP address at the time of order, the statistics of the product pages visited and the products ordered, visitor collected and used to analyze and understand their actions and preferences. Within the framework of these explanations, your data (information) is used for the purposes stated below.

- To create a special account for you in TANAROSHOP.COM website and/or mobile application (eg your name, surname, e-mail address, telephone To process your orders via online services (eg your name, address, date of birth)
- To send e-mail and text message notifications to report delivery status (eg your e-mail address, phone number)
- To send newsletters, surveys, customer-appropriate content and marketing offers such as campaigns and catalogs (e.g. your e-mail address, telephone number, name and postal address)
- To communicate possible problems with the delivery of your purchased products (eg your phone number, e-mail address, address)
- To answer your questions and notify you about new or changed services (eg your email address, phone number)
- To better understand our customers' shopping preferences and to provide appropriate marketing offers and information, to conduct Trend analysis and statistical analysis, research and surveys, to define discounts or campaigns suitable for customers (e.g. e-mail address, shopping habits, site browsing) habits)
- Online shopping and to verify that you are of legal age (eg your date of birth)
- In order to provide a better service if our customers participate in the surveys, to get feedback from you about the collections, to measure your satisfaction with the shopping experience, to measure your satisfaction with the products you purchase (e.g. order steps satisfaction survey, satisfaction survey with purchased trousers, new season survey of the selection of products in the women's collection)
- In order to respond to the customer's requests and complaints when information is sent to us via the contact us form, (eg name, surname, e-mail address, telephone number)
- To be able to design personalized campaigns in case of any event, to provide content and communication suitable for the person's preferences, to inform about the events to be held, to ensure that the right message is delivered to the right customer (e.g. age, date of birth, gender, frequency of use)
- In the case of mobile application, in order to provide the right communication to the right customer, to deliver content that may be of interest to the user, to ensure that the application is developed according to the technical specifications of the user's device (eg version information of the Tanaroshop.com application, mobile phone brand model, IP address, operating system, location) location information if enabled)
- Log records of internet access are recorded in accordance with the Law No. 5651 on “Regulation of Broadcasts on the Internet and Combating Crimes Committed Through These Broadcasts and relevant legislation, and upon request 

It is shared with judicial and/or administrative authorities/institutions/organizations, and if necessary, it is processed within the framework of legal obligations in internal audit processes.
- To strengthen the security of the site and/or mobile application, (eg, using multi-factor authentication methods in accessing systems or taking access security measures such as firewall, internet gateway, network and subnet separation for network and data security of company systems.
- To fulfill our obligations within the scope of international and local legal regulations governing electronic commerce terms and conditions.

1.2. Use of Collected Information
The information collected on the Site and/or Mobile Application is used for the following purposes:

- Executing and completing order processes and communicating with our customers
- To provide information about products, services, events, campaigns and promotions
- To better understand our customers' shopping preferences
- Making trend analyzes and statistical analyzes
- Strengthening the security of the Site and/or Mobile Application
- To be able to show the customer the content related to it
1.3. Sharing of Collected Information
The information collected on the Site and / or Mobile Application means that the service is performed correctly, with high quality and properly, the obligations under the legal legislation are fulfilled, the website and mobile application are easy to apply, ensuring customer satisfaction, fulfilling the requirements of the contract, following the legal affairs, It aims to personalize it according to the tastes, usage habits and needs of the customers. For the stated purpose, it can be shared with the companies we work with at home and abroad (with service companies such as cargo, call center, database, etc.), group companies, affiliates and relevant official authorities at the points required by legal obligations.
However; In any case, your information is protected by TANAROSHOP.COM and it is ensured that all companies with which your information is shared act at the same level of importance and confidentiality. Apart from these, your information is not shared with third parties or legal entities in any way or used for commercial purposes for any reason other than activity.

Member and visitor may use the Site and/or Mobile Application, provided that they comply with the conditions set forth in this Policy. .

The member or visitor accepts that he/she will be deemed to have accepted all the terms of the Policy from the moment he/she starts using the Site and/or the Mobile Application and that these terms will be binding on him/her. TANAROSHOP.COM reserves the right to change the following conditions, when necessary in accordance with the legislation or this Policy, at its own discretion and to notify the Member of the changes.

2.   Information Security
TANAROSHOP.COM ; Within the framework of international information security standards such as ISO/IEC 27001, PCI DSS, it attaches great importance to the security of its customers' information and works with the most advanced technology tools to ensure this. All kinds of physical, electronic and administrative measures have been taken in secure environments in order to ensure the security of our Site and/or Mobile Application. All information is stored and backed up on secure servers at home and abroad.

Privacy and information security e-trainings are provided in order to increase the awareness of personnel about personal data and data protection laws. Responsibilities of the personnel regarding information security are undertaken in writing. If non-compliances with policies and procedures are detected, disciplinary processes are implemented. There are infrastructure systems to detect data leaks. The security of the data at the application and service level is ensured by the use of encrypted protocols, firewalls and access control mechanisms. Data are labeled and classified. Physical security measures have been taken to protect against external and environmental threats. Changes made in information systems are recorded. Personal data is backed up within the framework of the data backup policy against data loss. Information systems are regularly subjected to security vulnerability scans and detected vulnerabilities are eliminated.
TANAROSHOP.COM ; takes all necessary measures to ensure that its employees and all contracted institutions and organizations bear the necessary sensitivity and have sufficient awareness regarding information security. TANAROSHOP.COM ensures that all its employees receive training on information security at the start and next stages and keep their information up-to-date.

The information received through our site and/or Mobile Application is carried with a technology called SSL (Secure Socket Layer) that provides secure information transfer. On the pages where you transfer your payment information on our site and/or Mobile Application, you will see a lock or key picture on the far right (depending on the browser you use) in the address line of your browser, and the first letters of the address in this address line will change from http to https. If you see them, you can be sure that you are on the secure servers of our site and/or mobile application.

If there is a violation of information security, non-compliances are detected without delay; All necessary measures are taken to eliminate and prevent recurrence.

If TANAROSHOP.COM encounters information security violations, it reserves all legal rights against the person or persons responsible for these violations.

3.   Cookie Use
“Cookies”, which can be defined as small data files saved on your computer during your visit, are used on our site and/or Mobile Application. These files are industry standards used to make your shopping more efficient and secure on our Site and/or Mobile application and are used in all shopping sites and/or mobile applications.
If you do not want to use these files or if you want to be notified when they are used, you can make the necessary changes in your internet browser.
Internet pages use cookies called Cookies in more than one location. Their function is to make our presentation closer to the user, effective and safe. Cookies are small text files that are left on your computer and stored by your browser. Cookies do not harm your computer and do not contain viruses.
Tanaroshop.com also uses analysis tools provided by social media such as Google and Facebook.
You can prevent the transfer of such data by adjusting your browser or application or its operating system (iOS, Android, Windows) as necessary, but in this case, problems may arise in the query, use or functionality of the content or service offered.

4.   Protection of the Rights and Information of Our Members
You have the right to receive information about all your information recorded by TANAROSHOP.COM. If your information is inaccurate, incomplete or irrelevant, you can request the correction or deletion of the information. You can withdraw your consent/permission for the use of your information used within the scope of Marketing at any time. (eg sending newsletters or sending campaigns to your e-mail address).

5.   INTELLECTUAL PROPERTY
Our members are required to act in accordance with all the conditions in the Policy and the rules specified in the relevant parts of the Site and/or Mobile Application when using the Site and/or Mobile Application.
Visual and textual content presented on the Site and/or Mobile Application is for personal use. All rights of all texts, graphics, photos, videos, animations and sounds in the content of the Site and/or Mobile Application are reserved; Unless otherwise stated, it cannot be used for commercial or personal purposes without permission. It is forbidden to publish or link any element on the Site and/or Mobile Application in another medium or website and/or mobile application without the permission and approval of TANAROSHOP.COM.
TANAROSHOP.COM reserves all its legal rights within the scope of the principles specified in this article and the relevant legislation.

6.   CONTACT:
To promote the products and services of Tanaroshop.com within the framework of the relevant legislation and provided that you give your consent; to market; We communicate commercially with our Members through electronic communication tools in order to send messages with content such as campaigns, promotions, gifts, discounts, information, celebrations and wishes, or to promote Tanaroshop.com or to do these on our behalf through contracted companies.